Join Our Dynamic Team at Training Alliance Group as our Employment Services Claims Manager

Are you a results-driven leader with a passion for people and a deep understanding of the Employment Services sector? We are looking for an experienced Claims Manager to lead our centralised claims team. You will play a crucial role in ensuring our team not only meets, but exceeds, contractual obligations and performance targets while fostering a supportive and high-performance culture.

What You will Do

• Provide strong leadership to the claims team, fostering a culture of high performance and accountability.
• Oversee staff performance by conducting regular reviews, setting clear goals, and managing performance improvement plans when necessary.
• Maintain a thorough understanding of contractual and legislative requirements, including Outcome and Documentary Evidence Guidelines.
• Manage the day-to-day activities of the team, focusing on time management and efficiency to ensure all tasks are completed on schedule.

What You Will Bring

• You have a proven track record in the Employment Services sector and a strong ability to meet key performance targets.
• You know how to effectively lead and manage a team, provide clear feedback, set goals, and drive performance.
• You can communicate clearly and concisely, both in writing and verbally, and engage effectively with people from diverse backgrounds.
• You have excellent time management skills and are adept at managing daily tasks and meeting deadlines.
• You possess strong IT and administrative skills, with experience using electronic Document Management systems.

Required Qualifications

• Previous experience in a similar claims management or leadership role.
• A satisfactory National Police Check and a current Working with Children Check (or willing to obtain one)

About Us:

Training Alliance Group is a leading provider of community, education and employment services in Western Australia and is expanding into other states. Our team works hard every day to support individuals in achieving their employment and education goals, through our two RTOs and programs such as Workforce Australia, Transition to Work, Employability Skills Training, Self-Employment Assistance and Parent Pathways program

We focus on building a success culture based on integrity, attention to detail and exceptional customer service. This allows each team member to develop their skills and enjoy implementing employment solutions for individuals, businesses and the broader community. 

Why Join Us?

• Be part of a reputable and growing organisation.
• Opportunity to work closely with senior leadership.
• Dynamic and supportive work environment.
• Chance to make a real impact on the community
• Access to Employee Assistance Program 

If you are ready to make a significant impact, grow your career, and be part of a team that values your expertise and enthusiasm, then don’t hesitate and APPLY now!