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RTO Student Support Officer

27/03/2026
27/04/2026
Permanent - Full Time
Morley, WA
Employment Services

Job Description

  • Provide student support from enrolment through to completion.
  • Liaising with student guardians (where students are under 18 years of age) and providing appropriate information from enrolment through to completion.
  • Responding to queries from all internal and external stakeholders in a timely and professional manner.
  • Ensuring the maintenance of student files (electronic & hardcopy).
  • Recording, updating and managing student records (electronic & hardcopy).
  • Reporting on student and course data as requested by Management staff.
  • Processing student enrolments and liaising with business development staff to ensure valid and complete enrolment documentation.
  • Conducting checks and compiling information as requested by Training Coordinator to confirm the accuracy of student data. 
  • Assisting the Training Coordinator with maintaining training plans/sequences.
  • Assisting the Training Coordinator as required to facilitate the organisation and preparation for RTO courses. 
  • Supporting team members by providing administrative support, including:
    • Answering calls.
    • Printing and scanning.
    • Organising equipment and resources.
    • Managing the mail.
    • Filing and archiving.
    • Providing front desk/ reception duties as required

 

Desired Skills and Experience

You are able to demonstrate the below competencies:

  • Experience in RTO activities (desirable).
  • Proficiency in the use of Microsoft Office 365 products, in particular Word, Excel, and Outlook, with accurate word processing and data entry skills.
  • Good written communications skills with the ability to maintain strong attention to detail and take pride in the quality of work produced. 
  • Effective verbal communication and interpersonal skills, with the ability to liaise with people at all levels in an informative, accurate and positive manner. 
  • Ability to prioritise, organise and complete work within established deadlines, and to maintain a consistent level of professionalism. 
  • An ability to work effectively within a busy team environment under supervision. 
  • A proactive approach to resolving queries and problems. 
  • A can-do attitude, flexible and mature approach to work tasks, and a willingness to learn.
  • Qualifications - Certificate in business/office administration would be well regarded.

Why Join TAG?

At Training Alliance Group, we value our people and invest in their growth, wellbeing, and success. When you join us, you’ll enjoy a range of benefits, including:

  • Performance Incentives – Be rewarded for achieving great outcomes
  • Employee Recognition Program – Celebrate milestones and success stories
  • A well-structured fully supported induction program, with further development and training provided
  • Refer-a-Friend Program – Earn rewards for helping us grow our team
  • Employee Assistance Program (EAP) – Free, confidential wellbeing support
  • Salary Sacrifice – Super – Maximise your superannuation benefits
  • Professional Development Days – Dedicated time to focus on your growth
  • Ongoing Learning & Development – Access training to build your skills and career
  • Cash Out Annual Leave – Flexibility to suit your lifestyle and needs
  • Annual Leave in Advance – Extra support when life requires it

Make an Impact. Grow Your Career. Change Lives.
Join a respected and expanding organisation where your work truly matters. At TAG, you’ll collaborate with supportive leaders, contribute to community-impacting initiatives, and thrive in a dynamic, purpose-driven environment.

TAG is an Equal Opportunity Employer.
We welcome applicants from all backgrounds, we welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds, the LGBTIQ+ community and applicants who have a disability.

If you need adjustments during the recruitment process, please let us know — we’re committed to a fair and inclusive experience for all.

Join TAG and make a lasting difference—one career at a time.

Apply Now!

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