Provide a high level of administrative assistance to the business and assist team members in implementing projects and activities;
Support team members by providing administrative support, including;
Inbound and outbound calls to clients;
Photocopying and printing;
Organising equipment;
Managing the mail;
Managing EST inbox;
Filing and document management
Prepare agendas and take accurate minutes of meetings when required;
Coordinate meetings for the business unit including, creating Zoom/Microsoft team for virtual meetings, booking of meeting rooms, organization of catering, and preparation of meeting materials;
Maintain accurate and efficient information storage and filing systems for the team;
Liaise with internal and external stakeholders in a prompt, courteous and effective manner, ensuring a high level of customer service is provided;
Assist the EST program by:
Outbound calls to participants to commence within the first 3 days of EST;
Managing various databases such as online attendance, current activities, EST Sharepoint etc.
Contacting participants (via phone, emails and SMS) to attend training and following up non- attendance;
Advising/sending attendance reports to providers;
Assisting in scheduling and preparation of resources;
Assist in carrying out inductions for trainers;
Prepare and manage the distribution of resources;
Assist in the scheduling of trainers;
Generating EST reports
Desired Skills and Experience
Selection Criteria:
Competencies
Proficiency in the use of Microsoft Office products, in particular Word, Excel, PowerPoint and Outlook, with accurate word processing and data entry skills;
Experience working with PowerBI Reporting program;
Sound knowledge of administrative systems and procedures, and proficiency with office technology;
Highly developed written communications skills with the ability to maintain strong attention to detail and take pride in the quality of work produced;
Effective verbal communication and interpersonal skills, with the ability to liaise with people at all levels in an informative, accurate and positive manner;
Ability to prioritise, organise and complete work within established deadlines, and to maintain a consistent level of professionalism;
An ability to work effectively within a busy team environment, and also to work unsupervised;
Strong client focus and genuine desire to assist team members;
A proactive approach to resolving queries and problems;
A can-do attitude, flexible and mature approach to work tasks, and a willingness to learn.
Qualifications
Previous experience in a similar role;
Experience working in a professional environment;
Certificate in business/office administration (highly regarded)
