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Quality & Development Officer

21/05/2026
21/06/2026
Permanent - Full Time
Perth Metro WA- Various locations
Community Services & Development

Job Description

           

Quality

  • Conducting audits in line with the Program Audit schedule
  • Develop and maintain operational documents/standards that are in line with contractual requirements that will provide new team members with the resources to become competent in their role which would be a suite of learning guides and/or tools that ES team members can access.
  • Develop individualized training plans to support new team members that commence employment with TAG
  • Deliver training to new team members and manage their Training Plan from day one to the end of probation, providing regular weekly updates on their performance.
  • Undertake desktop monitoring and assess against internal policies and procedures, that are also in line with the relevant Employment Services DEED.
  • Providing written reports to reflect the performance of individual and the program.

            Location:  This position will support sites across the Perth metropolitan area

            

Development

  • Ensure that ES team members have an understanding of their role and how it impacts the performance of the employment program.
  • Develop the reverse marketing skills of team members to be able to confidently reverse market participants to employers.
  • Identify and coordinate delivery of assistance for participants that will improve their employment prospects – through building self-esteem, facilitating access to non- vocational interventions, access to activities at the site and job matching.
  • All team members have a solid understanding of the program contractual requirements, which can be reflected in ongoing monitoring.
  • Mentor ES team members to ensure that tasks are completed in line with the requirements of the relevant program DEED.
  • Provide advice and support to staff to ensure the complete servicing of the Participants.
  • Work with ES team to develop and implement appropriate activities for participants to satisfy the requirements of the DEED and ensure the participant is provided the best opportunity for employment and/or meeting their goals.
  • Assist ES staff to market and place TtW Participants into suitable employment or education.
  • Assist all employment service programs with monitoring to ensure services provided will meet contractual standards and achieve desired performance results.
  • Be available to work at various sites when required by management.
  • Provide operational coverage as requested.

Desired Skills and Experience

Selection Criteria:

                Competencies

  • Proven comprehensive and effective assessment skills.
  • Demonstrated ability to effectively facilitate small groups.
  • Demonstrated ability to effectively communicate and engage with young people from a range of backgrounds including youth and Indigenous youth.
  • A proven track record of achieving KPIs and time management skills to meet deadlines.
  • Demonstrated ability to write clearly and concisely to suit the purpose e.g. case notes, reports, etc.
  • Sound Information Technology and administration skills.
  • Enthusiasm, commitment, flexibility, and positive attitude in working with young participants to achieve outcomes.

 

Experience and Qualifications

  • Previous experience in a similar role
  • In depth knowledge of the Performance Framework for all programs
  • Experience with electronic document management systems is desirable
  • A satisfactory National Police Check and a current Working With Children Check

 

About Training Alliance Group (TAG)

Training Alliance Group (TAG) is a leading provider of employment and training services across Western Australia and a footprint in New South Wales. Through a range of government funded programs, including Workforce Australia, Inclusive Employment Australia, Transition to Work, Parent Pathways, Employability Skills Training and Self-Employment Assistance. TAG helps individuals overcome barriers and achieve long-term employment. Partnering with Registered Training Organisations (RTOs), ABV Training & Consulting (ABV) and Mining, Transport & Construction Services (MTACS), TAG also delivers nationally recognised vocational education in industries like business, construction, and community services. With a strong focus on inclusion, quality, and real outcomes, TAG is committed to building futures through meaningful support, training, and job opportunities.

Why Join TAG?

At Training Alliance Group, we value our people and invest in their growth, wellbeing, and success. When you join us, you’ll enjoy a range of benefits, including:

  • Performance Incentives – Be rewarded for achieving great outcomes
  • Employee Recognition Program – Celebrate milestones and success stories
  • A well-structured fully supported induction program, with further development and training provided
  • Refer-a-Friend Program – Earn rewards for helping us grow our team
  • Employee Assistance Program (EAP) – Free, confidential wellbeing support
  • Salary Sacrifice – Super – Maximise your superannuation benefits
  • Professional Development Days – Dedicated time to focus on your growth
  • Ongoing Learning & Development – Access training to build your skills and career
  • Cash Out Annual Leave – Flexibility to suit your lifestyle and needs
  • Annual Leave in Advance – Extra support when life requires it

Make an Impact. Grow Your Career. Change Lives.
Join a respected and expanding organisation where your work truly matters. At TAG, you’ll collaborate with supportive leaders, contribute to community-impacting initiatives, and thrive in a dynamic, purpose-driven environment.

At TAG, we value diversity and are committed to creating an inclusive workplace. We warmly encourage people with disability to apply and will work with you to ensure the recruitment process is accessible and meets your needs. Our process includes an assessment of your resume, a phone interview, and a face-to-face interview. If you require adjustments at any stage, please let us know, we’re here to help remove barriers and support you. We respect your privacy and confidentiality and will only share information with staff where necessary to arrange process adjustments.

At TAG, we value diversity and are committed to creating an inclusive workplace. We warmly encourage people with disability to apply and will work with you to ensure the recruitment process is accessible and meets your needs. Our process includes an assessment of your resume, a phone interview, and a face-to-face interview. If you require adjustments at any stage, please let us know, we’re here to help remove barriers and support you. We respect your privacy and confidentiality and will only share information with staff where necessary to arrange process adjustments. 

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