Training Alliance Group is seeking an Career & Training Engagement Specialist to join our team based in Mirrabooka. This is a phone and video-based role supporting job seekers, students, and employers across our suite of programs, including Workforce Australia, Inclusive Employment Australia, Transition to Work, Training Services, Employability Skills Training, Parent Pathways, and Self-Employment Assistance.
About the role
As an Career & Training Engagement Specialist, you will support participants to progress toward their education and employment goals through a person-centred approach. Key responsibilities include:
Welcoming participants into our programs and clearly explaining the support, service, and obligations involved
Assisting participants with resumes, job matching, and interview preparation
Following up with disengaged participants and re-connecting them with appropriate support
Providing post-placement support to individuals who have entered the workforce
Managing a varied caseload with autonomy, while working collaboratively within a broader team
Undertaking centralised administrative activities in support of program delivery
Desired Skills and Experience
To be successful in this role you will:
Experience or genuine interest in working with people from diverse backgrounds
Confidence managing inbound and outbound calls
Strong communication and negotiation skills
Ability to work independently and as part of a team
Sound administration and time management skills
A track record of delivering tailored, high-quality customer service
Previous experience in employment services is highly regarded, though not essential
Candidates must be willing to undergo a National Police Check and hold, or be willing to obtain, a Working with Children Check.
A structured induction program with ongoing development and training Employee Assistance Program (EAP) for confidential wellbeing support
Salary sacrifice arrangements for superannuation
Cash out or advance annual leave options
Access to Perkbox discounts across retail, dining, and entertainment
Dedicated professional development days
Refer-a-friend rewards program
Training Alliance Group is an Equal Opportunity Employer. We welcome applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, the LGBTIQ+ community, and people with disability. If you require adjustments during the recruitment process, please let us know.
